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Terms and conditions | The jyohatravels

Terms and conditions

The following terms and conditions apply to all ticket bookings made through our website or call support. By completing a booking, you agree to accept these terms and conditions. Please read them carefully.

1. Making a booking
  • To make a booking, you must be eighteen years of age or over and have the legal capacity and authority to make the booking and enter into the contract with us.
  • All bookings are subject to availability and confirmation by us of the price applicable to the Products and/or Services you have selected.
  • We reserve the right to refuse any booking at our discretion.
  • Upon receipt of your booking request and payment of the applicable fees, we will send you a booking confirmation by email.
  • It is your responsibility to obtain any travel documents required for your journey, including but not limited to passports, visas and vaccinations. We will not be liable for any delays or refusal of entry resulting from your failure to obtain the necessary travel documents.
  • All bookings are non-transferable and non-refundable once confirmed, unless otherwise stated.
2. Payment
  • Payment for all bookings must be made at the time of booking, unless otherwise stated. We accept payment by credit or debit card, bank transfer or such other payment methods as may be notified by us from time to time.
  • A deposit of 25% of the total amount must be paid upon booking confirmation, and the balance must be paid 21 days before arrival.
  • A copy of the remittance confirmation / NEFT / IMPS copy along with the payment details should be sent to our Email: Rsv1@jyohatravels.com
  • Payment details should indicate the Invoice Numbers for which the payment was settled for Payments are to be on face value of the invoice and all Bank charges are to be absorbed by the yourself.
  • If you fail to make payment in accordance with these terms and conditions, we reserve the right to cancel your booking.
3. Cancellation and changes by you
  • If you need to cancel or change your booking, you must notify us as soon as possible. Cancellation and change fees will apply in accordance with our cancellation and change policy, which is set out below.
  • All cancellations and changes must be made by the person who made the original booking and are subject to the approval of that person.
  • We reserve the right to treat any booking made by you as cancelled if payment is not received by the due date.
4. Cancellation and refund policy

The following cancellation and change fees will apply to all bookings:

  • Cancellation 25 days prior to arrival = No cancellation charge
  • Between 25 - 14 days prior to arrival= 30% of the stay (accommodation + Booked Meal Plan / Non Refundable).
  • Between 13 - 07 days prior to arrival= 75% of the stay (accommodation + Booked Meal Plan + Transfer / Non Refundable).
  • No-Shows = 100% with one way transfer (accommodation + Booked Meal Plan transfer Non Refundable).
  • Free of Reschedule to anyother avalible date of Hotel incase any issues in the Date of Arrival.
5. Responsibility for your booking
  • It is your responsibility to ensure that all information provided by you to us is accurate, up-to-date and complete.
  • If you provide us with inaccurate, out-of-date or incomplete information, we may cancel your booking and you will not be entitled to a refund.
6. Passports, visas and vaccinations
  • It is your responsibility to ensure that you have the correct travel documents for your journey, including but not limited to passports, visas and vaccinations.
  • We will not be liable for any delays or refusal of entry resulting from your failure to obtain the necessary travel documents.
7. Data protection
  • We will use the personal information you provide to us to process your booking and to provide you with the Products and/or Services you have booked.
  • We will only use your personal information in accordance with our Privacy Policy, which is available on our website.
8. Intellectual property
  • All intellectual property rights in our website and the content thereof are owned by us or our licensors.
  • You may view, download and print the content of our website for your own personal use, subject to the following conditions: The content may not be used for any commercial purpose.
  • The content may not be modified or altered in any way; - The content may not be reproduced or distributed without our prior written consent; and - The content may not be removed from our website.
9. General

The management reserves the right to change any of the above terms and conditions without prior notice.